Refund policy

 

Faulty or damaged products:

If your product is faulty, missing elements or has been damaged we will ship you a replacement - please email us on hello@modelettostore.com

Refunds (if applicable)

We offer a 30-day return window, meaning you have 30 days from receiving your item to request a return.

To be eligible, items must be unused, in their original packaging, and returned in the same condition they were received. You’ll also need your receipt or proof of purchase.

If you’d like to start a return, simply email us at hello@modelettostore.com and we’ll guide you through the next steps. If your return is approved, we’ll send you instructions on how and where to return your package. Please make sure the box is returned in perfect condition, as we’re unable to accept items with damaged packaging.

Returns sent without first contacting us won’t be accepted.

If you have any questions, we’re always happy to help 🤍