shipping & returns

We are based in New Zealand and ship most of our products from Christchurch.

Orders will be sent on the same day of purchase if ordered before 1pm on a business day, otherwise it will be sent on the next business day. For New Zealand public holidays, your parcel will be sent on the next business day.You will receive a tracking number when your order has been shipped so you can watch out for it via the link.

We will be shipping over the summer holidays in between the public holidays.

Shipping information New Zealand:

Pottery kits and pottery extras:

$8 for tracked shipping or FREE over $100. (takes 1-3 business days)
$15.50 Express next day shipping (order before 2pm) excludes rural.

Handmade ceramics by us:

$8 Auckland
$16 North Island
$20 South Island.

Australian orders: $21.82 AUD tracked service for one pottery kit. Multiple items will be calculated at cart. (Takes 6-10 business days)

For all other international shipping: please contact us and we can look into shipping for you.

For international orders please allow 5-15 business days for your order to arrive.

Please get in touch with us via the form below if you have any other questions about your order.

Faulty or damaged products:

If your product is faulty, missing elements or has been damaged we will ship you a replacement - please email us on hello@modelettostore.com

Refunds (if applicable)

We offer a 30-day return window, meaning you have 30 days from receiving your item to request a return.

To be eligible, items must be unused, in their original packaging, and returned in the same condition they were received. You’ll also need your receipt or proof of purchase.

If you’d like to start a return, simply email us at hello@modelettostore.com and we’ll guide you through the next steps. If your return is approved, we’ll send you instructions on how and where to return your package. Please make sure the box is returned in perfect condition, as we’re unable to accept items with damaged packaging.

Returns sent without first contacting us won’t be accepted.

If you have any questions, we’re always happy to help 🤍